Customer Service

Shipping & Delivery
We deliver to the UK only.
We currently only use Yodel tracked service to deliver your products to your door.
You can select alternative delivery addresses should you want to share the coffee love with friends and family..
The cost and estimate for delivery time will be specified when you select a product to purchase.
In the near future, we will also offer expidted delivery, a european service and free deliveries over a certain quantity of capsules (stay tuned!)
Should you have any questions about your delivery, please get in touch with us on or call us on 0844 826 9357.
Privacy & Security
We take your security extremely seriously.
We will not sell your details to third party organisations.
No personal data about customers will be passed to any third party, except to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments.
If you write to us we will supply you details of the personal information we hold about you (within 40 days).You must explain clearly what information you want; under the terms of the Data Protection Act 1998 we will charge you £10.00 for the information;
Under certain circumstances we will not be obliged to disclose the requested information in which case we will explain the reasons for refusing.
We may use your e-mail address to provide you with information on products, services and special offers. You may unsubscribe at any time.
Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed.
We use cookies from: Google Analytics to see who is visiting us, and Google Adwords to measure the effectiveness of our advertising.
Returns & Replacements
We hope you will be very happy with your mycoffee product but if, for any reason, you are not completely satisfied, you may return it to us within 14 days. We will refund you for the cost of the product. To qualify for a refund you must return the item unused and in its original packaging, with your receipt. Your statutory rights are unaffected..
To order a product you will need to follow the ordering procedures set out on our order page.
mycoffee is entitled to refuse any order placed by you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually despatch an item to you, at which point a contract will be made between us. At any point up until then we may decline to supply an item to you, If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our refund policy. An order will be fulfilled within 30 days.
Payment, Pricing & Promotions
Details of our prices for the Products, and the procedures for payment and delivery are displayed on our web site. You must pay by Paypal, credit or debit card at the time of order. The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our web site are accurate but the price on your order will need to be validated by us as part of the acceptance procedure. We will inform you if a Product’s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price.
You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our web site will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.
Viewing Orders
Your orders and order status can be tracked at any time from your "My Account" section of the website. We will endevaour to provide you the latest status and tracking information via the Account section.
Updating Account Information
Your account information can be updated in the My Account section. If you have lost your password or username please use the facilites provided to retrieve them.